You can withdraw your digital assets from your Tokenize wallet into your wallets on another exchanges with valid addresses.
- 2FA is required to perform digital asset withdrawal.
- The processing fee is 0.1% from the digital asset amount or you can refer here for more info.
- Please note that the withdrawal of digital assets is screened by a monitoring system in order to adhere to the compliance regulations set by the Securities Commission and this process may take up to 24 hours.
- The withdrawal process also depends on the Digital Asset Blockchain processing time.
Step 1: Click 'Wallet' on the dashboard.
Step 2: Select 'My Assets'.
Step 3: Choose the digital asset that you want to withdraw. Then, click 'Withdraw'.
Step 4: Enter the required details. Once done, click 'Withdraw'.
A 26-35 alphanumeric address that is unique and will be the destination of your withdrawal (works like a bank account number). This can be obtained from the receiver's digital assets personal wallet or on exchanges.
Please ensure a correct alphanumeric address to avoid cancellation or delay in processing your withdrawal.
Only consists of numerical characters, applies to Ripple (XRP) only.
e.g: 1122334455 or 1234
|Amount||Your withdrawal amount of digital assets. Please note to check on the total amount of withdrawal as 0.1% will be charged as withdrawal fees.|
|Beneficiary VASP||Name of the Virtual Asset Service Provider (VASP). Tokenize Malaysia is an example of VASP. Read more here.|
|Beneficiary name||Name of the person/company/legal entity that you want to send the digital asset to.|
|Internal transfers||Tick this box if you are making a withdrawal to another Tokenize wallet where you can enjoy zero withdrawal fee.|
Step 5: Key in the 6-digit code retrieved from your Google Authenticator app.
Step 6: Check your email inbox to confirm the transaction and hit the 'Confirm Transaction' button.
Once confirmed, you will receive another email to notify the confirmation.
Step 7: Enter another 6-digit code generated by the Google Authenticator app as a final verification of your withdrawal transaction.
And, that's it!
Step 8: To check your withdrawal transaction status and history, go to 'Transaction History' > select a 'Coin' > choose 'Transaction Type' > click 'Apply'
Confirm: Your withdrawal is successful.
Pending: You have yet to confirm the withdrawal via a confirmation email sent to you.
In-transit: Your withdrawal has been confirmed and is currently being processed. Users should be aware that coin withdrawal depends on the Digital Asset Blockchain processing time and may take up to 24 hours.
Cancel: Your withdrawal has been cancelled.
Please verify and ensure that the recipient's address is correct. We CANNOT refund an incorrect withdrawal. DO NOT withdraw directly into a crowdfund or ICO.