Fiat
Your Tokenize wallet can be found by clicking 'Wallet' on the top right corner of the website and proceed to click on 'My Assets' . On our mobile app, ‘Wallet’ tab is the second tab from right. If your account is still unverified, you will be unable to access your wallet until your account is verified.
Yes, you may add up to 10 local bank accounts.
Yes. However, you will need to provide us with a proof of relationship document (birth certificate or marriage certificate) to prove the relationship between you and your joint bank account partner. Our support team will be in contact with you via email to request for the proof of relationship document.
Instant transfer will take 24 hours, while Interbank Transfer (GIRO, IBG) may take an additional 2-3 working days (depending on the bank's processing time) for the transaction to be cleared. Deposits through eGHL Pay will be instant. More info on our Fiat Deposit & Withdrawal Processing Time: https://tokenizemalaysia.zendesk.com/hc/en-us/articles/1500002759522-Fiat-Deposit-and-Withdrawal-Processing-Time
No.
The minimum amount for fiat deposit is RM100 and maximum amount is RM100,000, daily.
The minimum amount of fiat deposit is RM100 and the maximum amount is RM100,000 per day. It is not possible to raise the limit for now.
No. The deposit and withdrawal limit are similar for both individual and corporate account and they cannot be raised.
No. You can only deposit using your registered bank account on our platform not from a third party’s account, otherwise the deposit amount will be refunded. Refunds are charged an admin fee of up to RM50 and may take 14 business days to process.
It is important for us to identify your deposit and to credit the funds to your trading account.
Please reach our support team at support@tokenizemalaysia.zendesk.com and state the reference code in your email.
No. All trading only involves Malaysian ringgit (MYR).
No. As for now, only deposit via bank transfer and eGHL Pay are accepted.
The minimum amount of fiat withdrawal is RM300 and the maximum amount is RM100,000, daily.
Please check the withdrawal processing time here. Effective 8 August 2022, Tokenize Xchange implements the prohibition of same day and/or simultaneous deposit and withdrawal policy. Any withdrawal of funds from your account that originated or derived from the deposit of funds within the interval of twenty-four (24) hours is strictly prohibited.
That means our team has processed your withdrawal request. The bank will need a couple of hours to process it on their end, so you will receive your fund either by 8 p.m or 11 p.m, depending on the time you submitted your withdrawal request. More info on our Fiat Deposit & Withdrawal Processing Time: https://tokenizemalaysia.zendesk.com/hc/en-us/articles/1500002759522-Fiat-Deposit-and-Withdrawal-Processing-Time
No. Users are unable to withdraw their fiat money to another person’s bank account account.
Rest assured that your funds and assets are still protected. We have a backup system in place and digital assets are protected under an insurance coverage.
Digital asset
To deposit digital assets to your Tokenize wallet, you will need your digital asset deposit address. Here's how to get the address: https://tokenizemalaysia.zendesk.com/hc/en-us/articles/7417640305943--For-Website-Digital-Asset-Deposit
Reach out to our Support Team at support@tokenizemalaysia.zendesk.com. Also, check if you chose the correct network for the deposit. For instance, your ETH deposit is pending because you used BSC network, while Tokenize only supports ERC20 network for Ethereum transactions.
Depending on the volume of withdrawals, network traffic and accuracy of information provided - withdrawals may take anywhere between a few minutes to a few hours. If the withdrawal is still pending for more than 24 hours, please send us a screenshot of your digital asset transaction details and Transaction ID (text) to support@tokenizemalaysia.zendesk.com.
Yes. A fee of 0.1% of the withdrawal unit or a minimum unit of digital assets will be charged, whichever higher. You may also refer to this article regarding the fees and charges: digital asset withdrawal: https://tokenizemalaysia.zendesk.com/hc/en-us/articles/360038446814-Fees-and-Charges-
Yes. Users can only perform withdrawal when 2FA is enabled.
Depending on the volume of withdrawals, network traffic and accuracy of information provided - withdrawals may take anywhere between a few minutes to a few hours. If the withdrawal is still pending for more than 24 hours, please send us a screenshot of your digital asset transaction details and Transaction ID (text) to support@tokenizemalaysia.zendesk.com.
No. Only fiat can be withdrawn into a bank account. What you need to do is to sell your coins and you will receive the money from the sale in your Tokenize wallet. Then, you can withdraw the money from your Tokenize wallet to your bank account.
Yes. Tick off the 'Internal transfer' box before clicking ‘Withdraw’.