Frequently Asked Questions - Trading (Buy and Sell) – Tokenize Malaysia Support

1. What are the digital assets listed on Tokenize Xchange?

There are currently 7 digital assets up for trading on Tokenize which are Bitcoin Cash, Bitcoin, Ethereum, Litecoin, Solana, Uniswap and Ripple. These are the Digital Assets that is allowed by the Securities Commission of Malaysia at the moment.

2. I would like to buy digital assets. What are the steps I need to follow?

To buy coins, simply go on the Market page, select the coin you would like to buy, and choose either to buy it at Limit or Market price. Then, fill in the amount and/or price (for Limit). You may visit this article for the steps of buying digital assets.

3. I would like to sell my digital assets. What are the steps I need to follow?

To sell your coins, simply go on the Market page, select the coin you would like to sell, and choose either to sell it at Limit or Market price. Then, fill in the amount and/or price (for Limit). You may visit this article for the steps of selling digital assets.

4. What are the trading fees imposed by Tokenize?

0.8% trading fee will be charged for Taker Orders, while 0.1% trading fee will be charged for Maker Orders. There will be a service tax of 6% levied on the trading fees. More info about our Fees and Charges here.

5. What is Limit Order?

1. A Limit Order is an Order with a condition to buy or sell a specified quantity of an Asset at a specified price.

2. A Limit Order will only Fill at the specified price or a price better than the specified price based on price optimization algorithms. Any quantity that is not Filled rests on the continuous Order Book until it is Filled or cancelled.

3. Limit Orders will be placed with one of the following Time in Force Instructions whereby the Order will stay on the Order Book until it is completely Filled or until manually cancelled by the Customer.

6. What is Market Order?

1. Market Order is an Order to buy or sell a specified quantity of an Asset at the best available price of existing Orders on the Order Book. A valid Market Order will be immediately placed on the Order Book as a Taker Order.

2. Tokenize Xchange does not guarantee that a Market Order will Fill at the price specified. A Market Order may Fill at a number of different prices, based on the quantity of the Market Order and the quantities of the existing Orders on the Order Book at the time.

3. Market Orders are susceptible to ‘slippage’. When a Market Order is placed, depending on the volume and prices of Orders on the Order Book at the time, the Market Order may Fill at a price less favourable than the most recent trade price.

Read more about Market Order here: https://tokenizemalaysia.zendesk.com/hc/en-us/articles/360046590373-Market-Order

7. What is Stop Order?

1. A Stop Order is an instruction to place an Order to buy or sell a specified quantity of an Asset but only if and when the last trade price on the Order Book is equal or is lower than the Stop Price (in the case of an Order to sell).

2. When a Stop Order is placed, it will be considered ‘active’ until the Stop Order executes by placing the relevant Order when the Stop Price is triggered.

3. A Stop Order is not placed on the Order Book and is not visible to other Customers, but any resulting Order is placed and visible.

8. What is the minimum trading quantity?

Digital Asset	Minimum Trading Quantity
BCH	0.001
BTC	0.01
ETH	0.01
LTC	0.01
SOL	0.01
UNI	0.01
XRP	0.1

9. How to check the status of my orders transaction?

Refer to this article: https://support.tokenizemalaysia.com/hc/en-us/articles/11084445912087-For-Website-How-to-Check-Order-Transaction-Status

10. Why is my buy or sell order not completed?

Please note that only Market orders should be executed instantly. Limit orders will only Fill at the specified price or a price better than the specified price based on price optimization algorithms. Any quantity that is not Filled rests on the continuous Order Book until it is Filled or cancelled.

11. I would like to cancel my order, will I get charged with any fee?

No.

12. Can I swap coins?

No. We provide fiat to digital asset pairing only (e.g: MYR-BTC)

13. How are prices of digital assets determined?

Prices of digital assets are determined by the market they are traded, which is by means of supply and demand.

14. How do I monitor a digital asset price and set up price alerts?

Refer to this article: https://support.tokenizemalaysia.com/hc/en-us/articles/4421761815191-For-Mobile-App-Setting-Price-Alert

15. How price alerts work?

Price alert help you notify the price of your coin as per what you set or aimed for. This alert can be set as one-off or ongoing.

16. How does a limit order work and what are 'maker' and 'taker' orders?

Limit order is one of the most basic order types. It allows the trader to specify a price and amount they would like to buy or sell. Maker order is an order with a unique price that does not get filled instantly, so your order stays in the Order Book until someone matches the order or until you cancel it. Taker order is an order that is instantly matched with an existing order on the Order Book.

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