You can sign up with Tokenize Xchange Malaysia if you are:
- Malaysian citizen, permanent resident or foreign nationals residing in Malaysia
- Possess a local bank account
Your password must consist at least 8 characters and contain at least 1 lowercase letter, 1 uppercase letter, 1 number and 1 special character.
Unfortunately, we are unable to include all countries due to restrictions set forth by international guidelines. We may add more countries to the list, so please stay updated.
Malaysians will be required to upload their Identity Card (front and back) for the identity verification process to be successful. Passport option is only accepted for users of other nationalities.
Only Malaysians and foreign nationals that are currently residing in Malaysia are eligible to register an account with us. International users including Singapore citizen who are residing overseas will not be onboarded and will be guided to create an account with Tokenize Xchange International instead.
No, you will need to sign up using your passport.
Unfortunately, we are unable to verify users who does not complete the Identity Verification process. This is to comply with existing rules on Know-Your-Customer (KYC), Anti-Money Laundering and Counter Terrorism Financing (AML/CTF) set by Securities Commission Malaysia.
After clicking ‘Activate Account’, you will be redirected to Identity Verification page on our website. The first step of the verification process should be uploading your Identity Card (front and back) and selfie, then filling up your Personal Information, followed by uploading your Proof of Address, giving Consents and performing OTP verification. See here for the steps.
Please check your email inbox thoroughly including the Junk/Spam folder. If you are still unable to locate the email, try typing ‘firstname.lastname@example.org’ in the search box of your email. If still unfound, try signing in to your account on our website and a new activation email will be sent to you.
Please make sure the first step of your Identity Verification process is uploading your NRIC/passport and selfie, followed by filling in basic information, uploading of Proof of Address and performing mobile verification. If you are on the right track but still face difficulties in uploading your IC or passport, please clear your browser cache and try uploading your Identity Card and selfie again. Users are also recommended to use Google Chrome.
Yes, your address must tally with the address stated in your profile and not necessarily to the one on your IC.
Please make sure that your Proof of Address document is not more than 10 MB in size. If you find yourself unable to upload it on your profile, just submit the document to email@example.com and we will help to upload it on your behalf.
Please check if your Proof of Address displays your name and address as stated in your profile and dated within the last 3 months. Submitting other documents apart from utility bills, bank statement, cable or cell phone bills will not be accepted.
Kindly check if you enter the correct mobile number. Make sure it is your current number and still active. If you do not receive the OTP code or you accidentally entered a wrong mobile number, simply click ‘Back’ or ‘Resend’ and you will be redirected to key in your number again.
User's identity must be verified before the user can start trading on Tokenize Xchange. This is to comply with existing rules on Know-Your-Customer (KYC), Anti-Money Laundering and Countering Terrorism Financing (AML/CTF) set out by the Securities Commission Of Malaysia (SC). Refer to the guide here to complete the verification process.
It may take up to 3 working days, depending on the accuracy of the completed steps done.
Please send us an email to firstname.lastname@example.org and include the information below:
- Old and new phone number
- A photo of your Identity Card (front and back)
- A selfie of you holding your Identity Card and a paper written with ‘Tokenize, Change Mobile Number, today’s date dd/mm/yyyy’
After you have been notified that your phone number has been changed, please perform the OTP verification by going to 'Settings' and choosing 'Mobile Verification'.
Please send us an email at email@example.com and state the information that you would like to amend. We will help to make the relevant changes. If you would like to change your address, please attach a new Proof of Address document with the email.
Please send us an email at firstname.lastname@example.org stating your old and new address together with a new Proof of Address document. We will help to make the changes. For security reasons, you must use your email address registered on our platform to contact or submit any information to Tokenize.
If you sign up using a referral link, both you and the referee will be entitled to receiving 15 Tokenize Points (worth RM15) each and vice versa. The reward will only be credited when both accounts are fully verified.